JOB SNAPSHOT:

As a Field Service Technician specializing in electronic building IT systems (Ethernet and WiFi Network Infrastructure, Access Control, Surveillance, VoIP, Audio/Visual, Structured Cabling), you will be responsible for the installation, maintenance, and repair of such systems at various client locations. Your primary goal will be to complete the physical installation of these systems by collaborating both internally and with 3rd parties to test and ensure their functionality, as intended.

RESPONSIBILITIES:

1. Installation:

• Install various building IT systems parts and smarts, inclusive of wiring/terminations and structured cabling.

• Work with 3rd party contractors as necessary to coordinate differing scope of work and/or additional manpower to achieve project schedules.

2. Maintenance, Repairs, and Client Support:

• Make service calls as required to troubleshoot and repair system components on an on-going basis.

• Support the customer service team by addressing service tickets in a timely manner.

• Provide on-site and remote support to clients, addressing their inquiries, concerns, and service requests promptly.

• Offer training and guidance to clients and end-users on operating the systems.

3. System Testing and Quality Assurance:

• Test newly-installed systems to ensure they meet the client's requirements and specifications.

• Verify all system's functionality and integrations.

4. Documentation:

• Maintain accurate records of installations, maintenance, repairs, and service reports.

• Update and document system configurations and changes as needed.

5. Inventory Management:

• Manage inventory of equipment, tools, and spare parts.

• Request and procure necessary supplies and equipment for service calls.

REQUIREMENTS:

• High school diploma or equivalent (technical education or relevant certifications are a plus).

• Proven experience in the installation, maintenance, and repair of building IT systems. Experience with access control systems or similar security systems is a plus.

• Knowledge of access control technologies, protocols, and security best practices.

• Industry certifications such as Certified Access Control Technician (CACT) or Certified Protection Professional (CPP), preferred.

• Knowledge of networking and IT fundamentals related to an array of building IT systems, preferred.

• Proficiency in reading and interpreting wiring diagrams and blueprints.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong initiative and work ethic.

• Fortitude to be proactive, meet difficult deadlines, and communicate effectively.

• Strong problem-solving skills and the ability to work independently or as part of a team.

• Excellent communication and customer service skills.

• Strong organizational skills and attention to detail.

• Valid driver's license and the ability to travel to client sites as required.

• Physical ability to lift and move heavy (50+ pounds) equipment when necessary.

Job Summary: As a Network Engineer at Cloudapt, you will design, implement, and maintain our advanced network infrastructure, ensuring reliable, high-performance connectivity for our networking and fiber optic internet services. Your expertise will drive seamless operations and exceptional customer experiences, supporting businesses and communities with cutting-edge technology.

Key Responsibilities:

• Design, configure, and deploy network infrastructure, including routers, switches, firewalls, and fiber optic systems.

• Monitor network performance, troubleshoot issues, and optimize systems to maintain our service guarantee.

• Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.

• Collaborate with field technicians and other teams to support installations, upgrades, and maintenance of network equipment.

• Analyze network traffic and capacity to plan for scalability and future growth.

• Document network configurations, processes, and troubleshooting procedures for operational efficiency.

• Provide technical support and guidance to customers and internal teams as needed.

• Stay updated on industry trends and emerging technologies to enhance Cloudapt’s network capabilities.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 2-5 years of experience in network engineering, preferably with fiber optic or telecommunications systems.

• Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF) and technologies (e.g., VLANs, MPLS, SD-WAN).

• Experience with network hardware (e.g., Cisco, UniFi) and diagnostic tools (e.g., Wireshark, SolarWinds).

• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Ability to work on-call or flexible hours for network emergencies as needed.

Job Summary: As a Customer Support Engineer at Cloudapt, you will provide top-tier technical support to our clients, ensuring seamless performance of our IT and fiber optic internet services. Your role will focus on resolving customer issues, maintaining satisfaction, and collaborating with technical teams to deliver exceptional service and connectivity solutions.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or ticketing systems, troubleshooting issues related to our fiber optic internet and IT services.

• Diagnose and resolve technical problems, including connectivity, hardware, and software issues, ensuring customers experience consistent performance.

• Guide customers through setup, configuration, and optimization of their internet and network services.

• Escalate complex issues to network engineers or field technicians while maintaining clear communication with the customer.

• Document all customer interactions, resolutions, and feedback in the company’s CRM system.

• Collaborate with internal teams to improve service delivery and address recurring customer concerns.

• Educate customers on Cloudapt’s services, including our unique 10% additional bandwidth feature for reliable speeds.

• Maintain a professional, customer-focused approach to ensure high satisfaction and retention.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 1-3 years of experience in customer support, technical support, or IT helpdesk roles, preferably in telecommunications or internet services.

• Knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP) and fiber optic technology is a plus.

• Familiarity with troubleshooting tools and ticket management.

• Excellent communication and interpersonal skills, with a focus on customer service.

• Ability to work independently and handle multiple tasks in a fast-paced environment.

• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are an advantage.

• Flexibility to work shifts, including evenings or weekends, as needed.

Job Summary: As a Sales Associate at Cloudapt, you will drive the growth of our IT and fiber optic internet services by building relationships with clients and promoting our cutting-edge solutions. Your role will focus on identifying customer needs, closing sales, and delivering exceptional service to support our mission of connecting businesses and communities with reliable, high-speed technology.

Key Responsibilities:

• Identify and engage prospective customers to promote Cloudapt’s fiber optic internet and IT services.

• Understand client needs and tailor solutions to highlight our unique 10% additional bandwidth guarantee and other benefits.

• Build and maintain strong relationships with clients through regular follow-ups, consultations, and excellent customer service.

• Meet or exceed sales targets by actively pursuing leads, conducting presentations, and closing deals.

• Collaborate with marketing and technical teams to develop strategies for customer acquisition and retention.

• Maintain accurate records of sales activities, customer interactions, and pipeline status in the company’s CRM system.

• Stay informed about industry trends, competitor offerings, and Cloudapt’s services to effectively position our solutions.

• Represent Cloudapt professionally at events, trade shows, or networking opportunities as needed.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or related field preferred.

• 1-3 years of sales experience, preferably in IT, telecommunications, or technology services.

• Strong interpersonal and communication skills with a customer-focused mindset.

• Proven ability to meet sales targets and build client relationships.

• Basic understanding of networking or internet services (e.g., fiber optics) is a plus.

• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office.

• Self-motivated, organized, and able to work independently or in a team environment.

• Valid driver’s license and willingness to travel for client meetings or events as needed.

Job Summary: As an IT Project Manager at Cloudapt, you will lead the planning, execution, and delivery of IT and fiber optic infrastructure projects, ensuring they meet client expectations, timelines, and budgets. Your role will be critical in coordinating cross-functional teams to deliver high-quality solutions, including our cutting-edge internet services, while fostering a collaborative and efficient project environment.

Key Responsibilities:

• Plan, manage, and oversee IT projects, including fiber optic network deployments and other technology initiatives, from initiation to completion.

• Define project scope, objectives, and deliverables in collaboration with stakeholders, ensuring alignment with Cloudapt’s IT and internet service standards.

• Develop detailed project plans, timelines, budgets, and resource allocation to ensure successful execution.

• Coordinate and lead cross-functional teams, including network engineers, field technicians, and customer support, to deliver projects on time and within scope.

• Monitor project progress, identify risks, and implement mitigation strategies to ensure quality and performance, including our 10% additional bandwidth guarantee.

• Communicate project status, updates, and challenges to stakeholders, including clients and senior management, with clarity and professionalism.

• Ensure compliance with industry standards, safety regulations, and company policies throughout project lifecycles.

• Maintain accurate project documentation, including schedules, budgets, and post-project evaluations, using project management tools.

• Foster a collaborative team environment, promoting Cloudapt’s culture of innovation and excellence.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).

• 3-5 years of experience in IT project management, preferably in telecommunications, fiber optics, or network infrastructure projects.

• Proficiency with project management methodologies (e.g., Agile, PMP, Scrum) and tools (e.g., MS Project, Jira, Trello).

• Strong understanding of IT and networking concepts, including fiber optic technology and internet service delivery.

• Excellent leadership, organizational, and problem-solving skills with a focus on delivering results.

• Exceptional communication and interpersonal skills to manage diverse teams and client relationships.

• PMP, CAPM, or similar project management certification is a plus.

• Ability to manage multiple projects simultaneously in a fast-paced environment.